Returns & Refunds

RETURNS AND REFUNDS POLICY

Our policy for returns, exchanges, and credits is determined on a case-by-case basis. VAGHEGGI reserves the right to accept returns and issue credits at our discretion. Please refer to the document for details on any applicable handling fees. Requests for credits or exchanges are categorized as follows:

1. DAMAGED PRODUCTS OR INCORRECT ORDER RECEIVED

Should you receive a product that appears to have been damaged in transit, please notify your VAGHEGGI South Africa (returns@vagheggisa.co.za) with a photo of the damaged products as soon as possible (within a maximum of 5 working days). No handling fee will be charged. If you receive the incorrect product(s), which is not as your order placed on a VAGHEGGI Order From, no handling fee will be charged for an error on our part.

1. ISSUES RELATED TO PRODUCT QUALITY

If you receive a product that is defective in any way, please notify VAGHEGGI South Africa as soon as you are aware of the issue.
Please fill in the Product Quality Feedback Form in these cases. No handling fee will be charged.

1. SKIN REACTIONS

In the unlikely case of a skin reaction to a product or a treatment, please fill out a Skin Reaction Report to determine if the reaction was caused by the product, by incorrect recommendation by the relevant therapist or by incorrect use of the product.
The report must be filled in by the client who had the reaction.
If the reaction resulted from any of the following cases, a credit cannot be passed:

• Absence of proper skin analysis or consultation card
• Incorrect product or treatment recommendation contraindicatory of skin analysis or information given to client
• Incorrect use of product by therapist in-treatment
  If the reaction resulted from an intolerance or allergy that the client was not aware of or did not disclose, a credit for the product will be passed and no handling fee will be charged.

1. RECONSIDERATION OR PLACING AN INCORRECT ORDER

If you wish to return or exchange a product due to a change of mind or if you ordered the incorrect product, VAGHEGGI South Africa must receive your request within 30 days of your purchase. No returns, exchanges or credits will be granted for any product after 30 days of purchase.

CREDITS

If products which are returned are opened, damaged, or deemed not resalable, no credit will be passed.
Credits can only be passed once the returned product has been received by VAGHEGGI South Africa.
No credit can be passed if the original invoice number on which you received your products is not supplied with your returns request.
Credits are at the discretion of VAGHEGGI South Africa according to the terms and conditions stipulated in this Returns Policy for 2024.

RETURNS
All sales are final. VAGHEGGI, in its sole discretion, may make an exception and a Return may be approved by an officer of VAGHEGGI. The authorized returns shall be subject to the following deductions: (a) cost of putting items in salable condition; (b) transportation charges, if not prepaid; and (c) handling and restocking charges. VAGHEGGI may waive the restocking charge if the product: (i) is in new condition, suitable for resale in its undamaged original packaging and with all its original parts and (ii) has not been used, altered or damaged. Said waiver must also be approved by an officer of VAGHEGGI. When you are informed that a product can be returned or exchange, you can send the product back to us by contacting returns@vagheggi.co.za and we arrange for the courier. When returning products via courier, please package products carefully with adequate protection such as bubble wrap and shredding to prevent damage as we cannot pass a credit if the products arrive at VAGHEGGI head office damaged as we cannot restock damaged products.

NON-RETURNABLE PRODUCTS
Any product that suits the below stated criteria will not be returned or exchanged and therefore no credit will be passed for any of the below:

• Products with a remaining shelf life of less than 12 (twelve) months.
• If a product has been relaunched, no product from the older version of the range or discontinued product may be returned as the packaging is out-dated and thus it is not fit for resale.
• Products purchased as part of a promotional offer in which client received extra discount, sales support items and/or gift with purchase.
• Products purchased as part of a sale.
• Products purchased more than 6 months earlier
• Products that are not fit for resale due to price tagging or labelling, damaged packaging, open products and/or old packaging.
• Retail products purchased in order to purchase a tester
• Promotional products

Any return qualifying for any of the above criteria will not be considered for a return, exchange, or credit whatsoever.
When returning products via courier, please note that VAGHEGGI South Africa cannot be held liable for or credit products damaged in transit by couriers when being couriered back to VAGHEGGI South Africa. Therefore, please package products carefully when sending via courier with adequate protection such as bubble wrap and shredding to prevent damage.